Tanking to the Top by Yaron Weitzman
Why, oh why, my dear Comcast?
Reflections on Public Service Careers, May 8, 2003
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NBCUniversal to get new CEO as Steve Burke eyes retirement
Comcast Apologizes for 'Unacceptable' Customer Service Call That
According to Comcast, consumers get a real benefit from helping
Comcast 'Customer Service' Leads to Another Scandal - TheStreet
Call to cancel Comcast service descends into desperate, hysterical